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INNOVATING CUSTOMER EXPERIENCE

OUR MEMBERSHIP PROVIDERS YOU WITH COMPREHENSIVE IT SUPPORT, AT YOUR CONVENIENCE. JUST SNAP YOUR ISSUES AND LET US WORK OUR MAGIC.

FEATURES OF MEMBERSHIP

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3 Devices in a Single Subscription

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Anti - Virus Support

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Easy Say it. Share it. Solve it. Method

60 days guaranteed

60 Days Guarantee For Every Fix

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CONNECT WITH OUR FRIENDLY TECH

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SEARCH OUR DIY GUIDES

CONNECT TO US HOWEVER YOU WANT

Connect with one of our friendly 13 | Tech® Techies or #TechitUp yourself with your extensive DIY Guides.

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ONLY WANT ONCE OFF SUPPORT

COMMON QUESTIONS

All plans come with a 30 day guarantee. If you are not happy with our service within
the timeframe, you can request for a refund.

You can cancel anytime. You can cancel anytime for $59, effectively ending your
membership. The unused months of $19/$29 plans will be refunded to you after
cancellation.

Three devices per subscription. One Anti-virus support per plan.

No. In addition to our membership plans, we offer one-off remote support Including
Basic, Intermediate and Complex tech Supports.

Snap, Shoot and Fix is unlimited. Different plans have different remote/call and
onsite usages. Fair Play policy applies for all plans.

If you are not happy with our service, you can request for a refund for unused
months.

If the issue is major, you are entitled for a refund of the months the issue persisted
for. This is determined on a case by case basis.

Go into the Member Login Area, Download and complete the Cancellation form for
$19/29 plan. In case of $59, simply login and press cancel.for. This is determined on a case by case basis.

All plans are auto-renewed until cancelled.$19/29 plan. In case of $59, simply login and press cancel.for. This is determined on a case by case basis.

You can make the payment through our payment portal which you will find after
selecting a plan. We accept MasterCard and Visa.

DIY guides contains solutions for common IT issues faced by home users. The guide
outlines steps and guidelines to resolve your tech issues by yourself.

Snap and Fix include technician providing you with step to step instructions on how to
solve your particular issue. Remote Support requires technician to access your
device remotely and fix it themselves.

We can help install licensed applications, such as Adobe Photoshop.

Performance Tune improves PC life, prevents malware/virus attack, enhancing
computer speed and improves a system performance

13Tech provides assistance with scam reporting in two ways. For $0 and $19 plan,
customers are informed about ongoing scams around their area. For $29 and above
plans, 13Tech can directly assist the customers by interacting with messages or calls
that you believe may be a scam

Every paid 13Tech Membership plan comes with a complimentary anti-virus support.

We can assist in creating a data backup of your computer to an external USB disk.

Please refer to clause 11 of the Master Terms and Conditions for more information

Please refer to clause 12 of the Master Terms and Conditions for more information.

1.Plan payments are made on a yearly bassis. Plans are auto – renewed unless cancelled.
2. You can send in Snap Issue your issue via chat to 13 | Tech® in a $0 Plan, however 13 | Tech® does not guarantee a response time. These can be purchased as an add for one time support.
3. Response Guarantee are as following – $9.99 up to 48 Hours, $29.99 – up to 48 Hours, $59.99 up to 8 Hours.
4. Onsite support can be purchased on top of the $19 and $29 and can be availed twice in a year for the $50 plan.

5. New device every 5 years requires continuous payment for 5 years, cancellation of the plan will restart the counter for 5 years from the date of new subscription if subscribed.

6. Fair use policy applies on all plans.

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