13Tech (ABN 35 165 234 695) respects your privacy and is committed to its protection. This Privacy Policy is designed to inform their Client about how we gather, use and maintain your Personal Information on 13Tech Platform and informs of your legal rights in that respect.

By using the 13Tech Platform, you acknowledge and agree that you have understood this Privacy Police and Terms and Conditions, (herein known together as “Agreement”). The Agreement governs the use of 13Tech Platform. 13Tech will collect, use and maintain information consistent with the Agreement.



The type of information we collect depends on the plans that you choose and the circumstances in which the information is collected. This may include:
a. Your name and Date of Birth
b. Contact Information including
c. Financial information
d. For employees, include employee records that may contain personal information including safety information (e.g. location information, emergency contacts) and travel and right to work information (e.g. copies of passports, visas and drivers licences);
e. Username and Password when you register with us
f. records of our communications with you, such as telephone, email, SMS, online and in person communications
g. other information that you provide us during the course of business

Mobile Application:
When you download and use our Services, we automatically collect information including, but not limited to, the type of device you use, and the operating system version, to perform our Services Agreement with you.



13Tech will collect data from you in order to provide services to you, and also for ongoing management and support on services we offer. We may also record and monitor telephone calls and other communications between you and us for training, quality control and compliance purposes.

We may collect information in the following ways:
a. when you make a purchase or subscription with us
b. when you use our online services (e.g. DIY Guides), and other services (including our website)

c.when we visit your sites.

d.when you submit an enquiry with us

e.when you respond to a survey/forms that we run tracking your use of our products and services (including our website);

g.from third parties who are entitled to disclose that information to us

h.from online sources (including social media and third party providers)

i.suppliers of information services (e.g. companies that consolidate data from multiple public sources);

j.other lawful means.


We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes.
We may use web beacons, tags, flash cookies, HTML5, and scripts in the Websites or in emails to enable us to count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.


13Tech may use third parties to provide services to us which may require disclosure of your personal data to such third parties. If we allow a third party to have access to your personal data, they will only be permitted access for purposes that are consistent with this privacy policy and will be required to protect your personal data in accordance with all applicable data protection laws.


We may be required to share personal data and information with employees outside Australia to complete our obligations to you. We take commercially reasonable steps to ensure that any overseas recipient does not breach the privacy law applicable in your jurisdiction or this Privacy Policy in relation to the personal information.
By using our products or services (including our website) and providing us with your personal information, you consent to the disclosure by us, and to the storage and use of your personal information to different countries which may be other than the country in which you are located where a different privacy or data protection regime applies.


Personal Information are only stored as long as it needed for the purpose it was collected or as required by law. We will take reasonable steps to destroy personal data which is in our possession after the expiry.


You have the right to:
a) Request for a copy of your personal information

b) Ask 13Tech to restrict the use of your personal information
c) Correct any old, outdated information that may be false or misleading

These requests should be sent to us using the contact information below. We may request for appropriate identification and evidentiary proof before we approve your request.

13Tech will respond to your enquiry within a reasonable time, and free of charge. If you request if unfounded, excessive and unreasonable, we retain the right to refuse it or charge a reasonable fee. If you are refused or charged a fee, 13Tech will also provide you with reasons for our refusal within a reasonable time.

There may be cases where may be bound by applicable legislation and jurisprudence to refuse to provide with your personal information, where it would interfere with privacy, rights or freedoms of others, or result in a breach of confidentiality or applicable laws. In these cases we will let you know why we cannot comply with your request


You are well within your right to request that 13Tech delete your information from our database, when it is no longer used for purposes it was originally collected for.
However, they may be cases where may be bound by applicable legislation and jurisprudence to continue collecting and storing your personal information. Such request should be sent to management in the below contact details. We may request for appropriate identification before we approve your request.


If you have a concern about privacy or how we handle your personal information, or you have a query in regard to how we store and use your personal information, please contact our management using the below contact information.

If you have any complaints about how we handled your personal information, please contact our management using the below contact information. In your complaint, please include your name, email, phone number and succinctly describe your complaint.

13Tech will respond to your enquiry within a reasonable time. If you are not satisfied with our response, you may contact us with further information.


If you require further information about this Privacy Policy or 13Tech’s management of your personal information, please contact us using the following contact details:

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