AFRAID OF COMMITMENT?

Avail our Book-a-tech Services!

flexible, Affordable One-off Plans with No lock in contract!

Afraid of Commitment? We can Help! Make use of our Quickie One-Off Tech Fix by

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Book - A - Tech Services allows you to book in your individual IT enquiries without
having to sign up for a membership plan - and it's easy! Just post your issue to us
and let us work our magic!

See Our One Off Plans

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Basic

  • Install licensed Application
  • Printer drivers
  • setup email accounts

30

UP
TO

POPULAR

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MEDIUM

  • Troubleshooting
  • Cloud set up and backup
  • Setting up wifi and printer

60

UP
TO

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complex

  • virus removal
  • sytem recovery
  • system tuning and optimization

90

UP
TO

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Basic

  • Device Replacement
  • Basic Hardware Troubleshooting (Ex: Replacing Printer, ink&toner, connecting peripherals)
  • Email and User account setup (MS, Google)
  • Basic device set-up and network connection
  • Desktop Support

30

FLAT
RATE

POPULAR

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Intermediate

  • Device Set-up/replacement of complex hardware parts system check-up
  • Hardware replacement
  • Application troubleshooting and support
  • Educating user about device set-up and usage
  • Smart Device set-up support
  • Virus protection and removal

60

FLAT
RATE

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Complex

  • Data-backup and soft recovery
  • Network configuration
  • Cloud/server set-up
  • Complex issue troubleshooting and support
  • Software installation
  • Replace or upgrade internal computer hardware
  • IT consultation for home purpose

90

FLAT
RATE

The one off support process

01

Book a Tech. Patiently wait as we classify the issue as BASIC, MEDIUM OR SUPER HARD. 

02

HOORAY! We’ve analysed the issue and can now provide you with assistance on how to fix it!

03

We’ll provide you with a CHEAP quote to fix your issued, based on the above ranges.

04

You choose us to fix your IT issues by accepting our quote. 

05

One of our Tech Geniuses will fix your issue once payment has been cleared. 

Benefits of one off support

One place to fix any issue

One place to fix any issue with any device - day or night

No fix no issue

No Fix No Fee

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30 day warranty for all services

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CONNECT WITH OUR FRIENDLY TECH

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SEARCH OUR DIY GUIDES

CONNECT TO US HOWEVER YOU WANT

Connect with one of our friendly 13 | Tech® Techies or #TechitUp yourself with your extensive DIY Guides.

REQUIRE CONSTANT SUPPORT?

COMMON QUESTIONS

One off support can be availed by clients who does not wish to pursue any membership plans with 13Tech. They can simply pay for the issue at hand and have no future obligations.

Once you engage 13Tech services by paying the initial consultation of $20, the tech will conduct a comprehensive analysis and provide an assessment report with a solution to fix your issue. This report will also including a cost analysis (within the flat rate fees), depending on the nature of your issue. If you choose to fix your with3 tech (Solution Phase), the $20 will then be deducted from the quote to fix the issue.

Once you clear all payments from the assessment report (from the assessment phase), a technician will attend to your issues.

Although the guaranteed response time is 24 hours, we always aim to get back to you as soon as practicable. You can choose when we respond to you, so that we accommodate to your busy schedule.

All our one off fix come with a 30 day guarantee. If the issue persist, get back in touch with us and we will look into it for free!

We will not charge beyond our price range. This ensures that we are affordable and transparent with our prices. For example, if an issue is rated basic, we will not charge more than $59.99 (refer to pricing diagram above).

Sign up as a $0 customer. Once you login to your customer portal, click on ‘Products’ and choose ‘$20 – Assessment Report’. Once you follow the instructions, fill in all the relevant information and make your payment, a tech will get in touch with you within 24 hours.

Please refer to clause 11 of the Master Terms and Conditions for more information

Book-A-Tech bookings will receive priority over free IT requests. 

Post An Issue Here!

Your Device. Our Expertise. At your Fingertips.
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